Terms of Website

1. About our terms

1.1)  These terms and conditions of use (Terms) explain how you may use this website (including your personal DP World Fulfillment seller portal (Seller Portal)) and any of its content (Site). These Terms apply between DP World Logistics FZE (we, us or our) and you, the person     accessing or using the Site (you or your).

1.2) You should read these Terms carefully before using the Site. By using the Site or otherwise   indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

1.3) If you are taking services from us, our separate Terms of Service apply which you accept when creating your Seller Portal account.

2. About us

2.1) We are DP World Logistics FZE (trading as DP World Fulfillment), part of DP World Group of businesses. We are incorporated and existing under the laws of the Jebel Ali Free Zone, Emirate of Dubai, United Arab Emirates with address at 5th Floor, Jafza 17, Jebel Ali Free Zone, PO Box 17000, Dubai, United Arab Emirates.

2.2) If you have any questions about the Site, please contact us by:

2.2.1) Using the “Contact Us” form on the Site,

2.2.2) Send us an email on [email protected].

3. Using the Site

3.1  The Site is for your use only.

3.2  You agree that you are solely responsible for:

3.2.1  Ensuring that you (and any person authorized to use the Site) have sufficient and  compatible hardware, software, telecommunications equipment, and internet service necessary for using the Site; and

3.2.2  all costs and expenses you may incur in relation to your use of the Site.

3.3   You must not:

3.3.1  use the Seller Portal in connection with goods or services which are in violation of any laws, regulations, or codes of practice or which may bring DP World Fulfillment into disrepute, and

3.3.2  use the Seller Portal other than in accordance with any stipulations, instructions or user guides issued by DP World Fulfillment from time to time;

3.3.3  use robots, spiders, scrapers, or similar things on the Site;

3.3.4  attempt to undermine or circumvent any system security measures on the Site or other measures designed to stop or limit access to parts of it;

3.3.5  attempt to access the object code or source code of the Site or any part of it or any software used by or made available to the Customer as part of the Services;

3.3.6  do anything that might cause the Site or DP World Fulfillment’s supporting systems to crash;

3.3.7  misappropriate the Site or any part of it for use in any other site or application; or

3.3.8  attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any programs used by DP World Fulfillment in connection with the Site.

3.4          Promptly following notification from DP World Fulfillment, you must take such corrective action as DP World Fulfillment may require if you or anyone on your behalf does any of the above.

3.5         We make no promise that the Site is appropriate or available for use in locations outside of the European Union and the United Kingdom. If you choose to access the Site from locations outside the European Union and the United Kingdom, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.6   We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details in section 2 above.

3.7  As a condition of your use of the Site, you agree not to:

3.7.1   misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or

3.7.2  attempt to gain unauthorized access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site.

3.8   We may prevent or suspend your access to the Site if you do not comply with these Terms  or our Terms of Service or any applicable law.

3.9   When using any forums, review, or communication facilities on the Site you agree to abide by the following rules:

3.9.1      You must not use obscene or vulgar language;

3.9.2     Nothing you submit can be unlawful or otherwise objectionable and you must not use the Site to publish material which may, or is intended to, be abusive, threatening, harassing, defamatory, racist, ageist or sexist, promote violence;

3.9.3  Your posts must be in English;

3.9.4   You must not post links to other sites which may break these rules;

3.9.5   You can’t use any forum to advertise;

3.9.6   You must not impersonate anyone else;

3.9.7   You warrant that you are the author of any post and that you own or have the right to use all the intellectual property rights associated with it and you agree that we may use your post for any reason, in whole or in part and in any manner, we choose without paying you, telling you or acknowledging you as the owner;

3.9.8  When viewing posts, you accept that we are not the author and that any views expressed do not necessarily represent our views;

3.9.9  If you see a post which you find objectionable, tell us as soon as you can, and we will consider whether or not it should be removed.

3.10  We have the absolute right to moderate all posts on the Site and to remove any post which  we do not want.

4. Registration and password security

4.1   When creating and using an Account the information you use must be complete, accurate and truthful and updated as necessary.

4.2   You must create one account to use your Seller Portal (Account) and you must have no more than one Account. We may suspend or terminate any second or further account.

4.3   You must not share Your Account with anyone else.

4.4   We are not obliged to permit anyone to register with the Seller Portal or create an Account and we may refuse, terminate, or suspend registration to anyone at any time.

4.5  You are responsible for making sure that your user ID, password and any other Account details are kept secure and confidential, not disclosed to unauthorized people and are    used properly, including changing passwords on a regular basis.

4.6  You must inform DP World Fulfillment immediately if there is any reason to believe that your user ID, password, Account details have or is likely to become known to someone not authorized to use it or is being or is likely to be used in an unauthorized way.

4.7  If we have reason to believe there is likely to be a breach of security or misuse of the Seller Portal (or any other part of the Site) through your Account or the use of your password, we may notify you and require you to change you’re your user ID and/or password, or we may suspend or terminate your Account.

4.8  You must log off when you exit your Account. If you leave it open, other people may be able to use it.

4.9  Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://www.fulfillment.dpworld.com/privacy-policy/.

5. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://www.fulfillment.dpworld.com/privacy-policy/, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. If our Terms of Service apply to you, these set out certain data protection obligations that apply to our processing of personal data we process on your behalf as a data processor, with you being the data controller.

6. Ownership, use and intellectual property rights

6.1  The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) and any customization or enhancement of or upgrade or modification to the Site and/or Content (whether or not for all users or you alone) are owned by us and our licensors.

6.2  We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

6.3  Nothing in these Terms grants you any legal rights in the Site, its Content or any related object code or source code of any used in the Site or any part of it other than as necessary for you to access it. You agree not to adjust, try to circumvent, or delete any notices  contained on the Site or the Content (including any intellectual property notices) and in, in any digital rights or other security technology embedded or contained within the Site or the Content.

6.4  Trademarks: DP World Fulfillment is our registered trademark. Other trademarks and trade  names may also be used on the Site or in the Content. Use by you of any trademarks on the Site or in the Content is strictly prohibited unless you have our prior written permission.

7. Submitting information to the Site

7.1  While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable. If any information on your Seller Portal is confidential, our Terms of Service will apply. We do not promise that the Site will meet any specific or heightened cybersecurity requirements you may be subject to.

8. Accuracy of information and availability of the Site

8.1  We try to make sure that the Site is accurate, error free, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose or will meet your specific requirements. Any reliance that you may place on the information on the Site is at your own risk.

8.2  We may suspend or terminate access or operation of the Site at any time we see fit.

8.3  Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services, and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.

8.4  While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

9. Hyperlinks and third-party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.

10. Our responsibility to you

10.1 If we breach these Terms or are negligent, we are liable to you for the foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

10.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or   damage not caused by our breach or negligence, or any business loss or damage of any kind.

11. Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

12. No third-party rights

No one other than us or you has any right to enforce any of these Terms.

13. Variation

13.1  No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 13.

13.2  We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

14. Complaints

14.1  We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

14.2  The laws of England apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

14.3  Any disputes will be subject to the non-exclusive jurisdiction of the courts of England. This means that you can choose whether to bring a claim in the courts of England.