Privacy Policy
Introduction and Scope
DP World Limited, a company registered in United Arab Emirates, (the “Company” or “we” or “us”) is committed to protecting and respecting personal information that it handles in connection with the services it provides to its users.
This privacy policy (“Privacy Policy”) describes how we use your personal information when you use our website www.dpworld.com (“Our Website”) or any apps we provide, when you correspond or otherwise engage with us or when we provide products or services to you. It also explains the rights you have in this respect.
You can read, print and save this whole policy. We use sub-headings to help you find specific information that you may be looking for more easily.
Data Controller
Our Website is operated under the legal jurisdiction of United Arab Emirates. The Company is the data controller of any personal data provided via Our Website.
Further Information
For any further information regarding this Privacy Policy, advice or guidance, please email [email protected].
Related Websites
We operate several other websites which can be accessed via Our Website, each of which informs you how personal information is handled through that particular website.
It is important that you read this Privacy Policy together with any other privacy notice (including the Acceptable Use Policy) or fair processing notice we provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
Our Website includes links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave Our Website, we encourage you to read the privacy notice of every website you visit.
Disclosing, Sharing and Transferring Personal Information
We use third party service providers in connection with providing our services to you. We have contracts in place with all third party service providers we use that strictly govern how they use the personal information we disclose to them.
Where we transfer your personal information to third parties outside of the UK or European Economic Area (“EEA”) we shall do so only where there are adequate provisions to ensure your privacy. Where the jurisdiction is not considered adequate by the relevant authorities, we put in place alternative contractual measures including the standard contractual clauses approved under the relevant laws (such as those approved by the European Commission under Art 46 of the EU’s GDPR or the UK Information Commissioner pursuant to the equivalent provisions of UK GDPR).
The table below indicates categories of organisations to whom we may disclose information about you, the reason we disclose this information, what information is shared with them, and where these organisations are located.
*We will only share your personal information with third parties for marketing purposes if you provide us with your consent to do so [including by email or by ticking a box on a form, or any other method that we use to collect your personal information].
Where we collect, transfer and store your personal information with any direct or indirect subsidiary of the Company (a member of the “DP World Group” or our “Group”) located outside the EEA (including in the United Arab Emirates), we have in place contractual measures to protect your personal information. Those contractual measures are based on standard contractual clauses approved by the European Commission and UK Information Commissioner under Art 46 of the EU and UK’s GDPR. Where we share such information around our Group, we do so on the basis of our Group’s legitimate interests in promoting our products and services and undertaking direct marketing, because we think you may have an interest in their products and services, and in order to provide our services to you.
We may also disclose your personal information to other third parties from time to time:
- if we are under a duty to disclose or share your personal information to comply with any legal obligation or if we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets;
- to enforce or apply our terms of use and other agreements; and
- to protect the rights, property, or safety of our company, our customers, or others including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
[We do not make use of automated decision making or profiling.]
Marketing communications
You can ask us to only send you marketing communications by particular methods (email, telephone, text message or post), about specific subjects or you can us not to send you any marketing communications at all.We will ask you to indicate your marketing preferences when you first register an account on Our Website and/or app (as applicable), which you can change by emailing [email protected].
Data Retention
We will retain and process information about you for as long as you continue to use or express an interest in our services, log into Our Website or use our interactive services. If you have not used or expressed an interest in our services, logged into Our Website or used our interactive services for more than two years, we will delete your information shortly thereafter.
We will hold information about how you interact with our electronic communications for 6 months in order to help us analyse the performance of our digital marketing activities or customers and prospects
We will only keep your information for a longer period where necessary in order to comply with our legal obligations.Please note that we may anonymise your personal information or use it for statistical purposes. We keep anonymised and statistical data indefinitely but we take care to ensure that such data can no longer identify or be connected to any individual.
Your Rights
Data protection law grants you certain rights (‘information rights’) which we summarise in the table below. Please note that these rights are not absolute and they may not always apply in your particular circumstances. To exercise your rights, please email us at [email protected].
Right of rectification or erasure. If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Your right of rectification and erasure extends to anyone we have disclosed your personal information to and we will take all reasonable steps to inform those with whom we have shared your data about your request for erasure.
Right of access and data portability You have the right of access to information we hold about you and/or to have it transferred to another data controller in some circumstances.
Right to restriction of processing You have a right to request that we refrain from processing your data where you contest its accuracy, the processing is unlawful and you have opposed its erasure, where we do not need to hold your data anymore but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal information.
Right to object You have a right to object to our processing of your personal information. This includes the right to object to the use of your information for direct marketing and profiling purposes.Right to withdraw consent. You have the right to withdraw your consent for the processing of your personal information where the processing is based on consent.
Data Security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties as detailed in ‘Disclosing, Sharing and Transferring Personal Information’ above. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access certain parts of Our Website or app (as applicable), you are responsible for keeping this password confidential. Please do not to share your passwords with anyone.
Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of personal information sent to Our Website; you send us personal information at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
How We Keep This Policy Up to Date
This Privacy Policy was last updated on 18 July 2023. We will review and update this Privacy Policy from time to time and will take reasonable steps to notify you of any substantive updates to it.
